Investment metal prices can be fixed without restrictions every working day during the so-called fixation hours from 9:00 AM to 5:00 PM. An exception may occur on one-day public holidays in supplier countries (Germany, Austria, Switzerland). In such cases, the so-called holiday fix conditions apply.
Price fixation applies only to investment bars, ingots, and coins.
Price Fixation Process
Products can be purchased through our e-shop or branches. The prices of investment products are fixed according to the above conditions.
Immediate Price Fixation
The product price is fixed at the moment the order is placed under the specified conditions, and an invoice is issued.
- Products can be immediately purchased at branches up to a limit of 270,000 CZK per person per day.
- If the customer does not complete the order or pay the proforma/advance invoice within 24 hours, the order will be canceled, and the customer will lose the option for immediate price fixation in the future.
- The total amount must be credited to our account within 24 hours of placing the order.
Deferred Price Fixation
The product price is fixed only after receiving an advance payment under the above conditions.
- The price is fixed in person at the branch upon deposit of the advance payment or total amount by the customer, within 3 working days.
- The price is fixed via phone with our fixation department – within 60 minutes of receiving the advance payment, the fixation department will contact the customer by phone to confirm the price fixation.
- The customer can choose to fix the price immediately during the phone call, defer the fixation to wait for better market conditions, or cancel the order.
- If the customer chooses to defer fixation, they must monitor investment product prices and decide when to fix the price (under the condition that fixation is only possible during fixation hours and either in person or by phone).
- Customers can use the “Price Watchdog” service on our website to monitor price changes.
- If the customer does not pay the advance or full invoice within 3 working days, the order will be canceled, and they will lose the option for immediate price fixation in the future.
Special Deferred Price Fixation
Upon request, an advance invoice can be issued, and after payment, investment products can be fixed all at once or in parts according to a financial limit agreed with the company's trader.